Irritation: No cable for 5 days

Adelphia, I say this loud and proud, STINKS. Their customer service is terrible. Our cable went down last Saturday night -- no TV no internet. I called 4 times over the next 2 days before finally getting someone who said they'd put in a work order for a tech. The other people kept telling me "they're working on it", which was BS. We live in a 10 unit building. If someone was here working on it, they'd be outside my window or on my street. Anyway, Tuesday, the guy finally comes out and after 20 minutes says he can't fix it and will send someone else. By Wednesday, Day 5 with no connection was halfway over when another dude shows up and gets the thing fixed. Then he tells me that the amplifier was screwed up outside because of the heat and it's been happening elsewhere. Wait. You guys knew this sort of thing was happening already and yet I still have to listen to some service rep ask me if I've unplugged and replugged my cable box? And wait another second, don't they have cable in the freakin' desert? We pay ridiculous prices for this stuff counting on it to work. Anyway, it's fixed now, but we're shopping for satellite service and possibly DSL. I also found out that some people in Hollywood were without POWER for 5 days, which should make me feel like a whiny little ingrate.